Merchant Guide

WiOffers provides merchants and businesses with a centralized digital platform to publish offers, increase market visibility, reach relevant customers, and measure the performance of their promotional activities.

This guide explains how merchants can join WiOffers, prepare their business profiles, publish high-quality offers, use promotional opportunities, understand platform requirements, and improve campaign performance.

Why Join WiOffers?

Customers increasingly search online for relevant discounts, promotions, and purchasing opportunities. WiOffers helps merchants present these opportunities in an organized and accessible environment designed for offer discovery.

By joining the platform, merchants can create a stronger digital presence, promote selected products and services, reach new audiences, and access tools intended to support more measurable promotional activity.

Merchant Benefits

• Create a professional merchant and business profile.
• Publish and manage promotional offers from one account.
• Reach customers searching for relevant offers.
• Organize offers by category, location, and validity period.
• Access promotional and featured-placement opportunities.
• Review offer views, engagement, and available performance indicators.
• Manage business information and promotional content centrally.
• Support Arabic and English business content.
• Participate in seasonal, regional, and category-based campaigns.
• Access merchant support and business resources.

Who Can Join?

WiOffers is intended to support a broad range of legally operating businesses, subject to platform eligibility, verification, category availability, and applicable market requirements.

• Retail stores and shopping businesses.
• Restaurants, cafés, and hospitality businesses.
• E-commerce stores and online sellers.
• Health, beauty, fitness, and wellness providers.
• Professional and consumer service providers.
• Travel, leisure, entertainment, and tourism businesses.
• Home, automotive, technology, and lifestyle businesses.
• Brands, distributors, franchise operators, and commercial groups.

How Merchant Onboarding Works

1. Create a merchant account.
2. Submit the required business and contact information.
3. Provide verification documents when requested.
4. Create or complete the business profile.
5. Select the appropriate category and operating location.
6. Submit the first offer for review or publication.
7. Manage active offers and monitor available performance data.

Approval time may vary depending on the completeness of the submitted information, the business category, document verification requirements, and the applicable review procedures.

Business Verification

WiOffers may request documentation to confirm that a merchant is legally authorized to operate and publish commercial offers. Requested documents may vary by country, business type, category, and account status.

Verification information may include:

• Commercial registration or business license.
• Legal business name and trading name.
• Authorized representative information.
• Business address and contact details.
• Tax or regulatory information where applicable.
• Brand authorization or distribution rights where required.
• Banking or payment information for applicable paid services.

Merchants are responsible for ensuring that all information and documents submitted to WiOffers are accurate, valid, current, and legally authorized for use.

Creating a Professional Business Profile

A complete and accurate business profile improves trust and helps customers understand the merchant before responding to an offer.

A strong profile should include:

• The approved business or brand name.
• A clear business logo.
• A concise description of the business.
• Relevant categories and services.
• Accurate locations and operating hours.
• Approved contact information.
• Website and social media links where applicable.
• High-quality business or product images.

Merchants should update their profiles whenever business information changes. Outdated, misleading, or incomplete information may reduce customer trust and may result in account review.

Publishing an Offer

Every offer should clearly explain what the customer receives, who is eligible, how long the offer remains valid, and whether any restrictions apply.

A complete offer should normally include:

• A clear and specific offer title.
• A concise promotional description.
• The original price and promotional price, where applicable.
• The discount value or customer benefit.
• The start date and expiry date.
• The applicable branch, location, or delivery area.
• Offer conditions and redemption instructions.
• Relevant categories and keywords.
• High-quality approved images.
• Availability or quantity limitations where applicable.

Offer Title Best Practices

Offer titles should be direct, useful, and easy to understand. Merchants should avoid vague language, excessive punctuation, unsupported claims, and misleading urgency.

Recommended:

• 20% Off Selected Home Appliances
• Buy One Coffee and Get the Second Free
• Weekend Family Dining Package
• Free Delivery on Orders Above a Specified Value

Avoid:

• Best Offer Ever
• Unbelievable Deal
• Guaranteed Lowest Price, unless legally supportable
• Limited Time, without showing the actual validity period

Offer Images and Media

Images should accurately represent the promoted product, service, location, or experience. Merchants must have the legal right to use all uploaded media.

• Use clear, high-resolution images.
• Avoid distorted, pixelated, or poorly cropped media.
• Do not use unrelated images that may mislead customers.
• Avoid excessive text inside images.
• Do not upload copyrighted material without authorization.
• Ensure prices and conditions shown in images match the offer details.

Offer Conditions

Conditions must be presented clearly before the customer acts on an offer. Important restrictions should not be hidden or added after publication.

Conditions may include:

• Eligible dates and operating hours.
• Participating branches.
• Minimum purchase requirements.
• Maximum redemption limits.
• Excluded products or services.
• Advance reservation requirements.
• Delivery or collection conditions.
• Whether the offer can be combined with other promotions.
• Refund, cancellation, or exchange limitations.

Offer Review and Approval

WiOffers may review offers before or after publication to protect platform quality, users, merchants, and commercial partners.

An offer may be rejected, paused, edited, or removed if it:

• Contains inaccurate or misleading information.
• Violates applicable laws or platform policies.
• Promotes restricted or prohibited goods or services.
• Uses unauthorized intellectual property.
• Does not clearly display important conditions.
• Contains inappropriate, unsafe, or offensive material.
• Has expired or is no longer commercially available.
• Creates a material risk to customers or the platform.

Managing Active Offers

Merchants should monitor their active offers and keep all availability, pricing, dates, locations, and conditions accurate.

Merchant responsibilities include:

• Pausing unavailable offers.
• Updating changed prices or conditions.
• Extending dates only when the offer remains valid.
• Responding to customer inquiries when applicable.
• Ensuring participating staff understand the offer.
• Honoring valid published offers according to their stated conditions.

Featured and Sponsored Promotions

WiOffers may provide paid promotional options that give eligible offers additional visibility. Availability, pricing, duration, placement, and expected reach may vary by market, category, campaign, and package.

Promotional options may include:

• Featured placement within a category.
• Premium positioning in selected locations.
• Sponsored offer labels.
• Homepage or campaign placement.
• Seasonal campaign participation.
• Push, email, or digital campaign inclusion where available.
• Custom advertising and brand campaigns.

Paid promotion may improve visibility but does not guarantee sales, customer engagement, conversion, revenue, or a specific commercial result.

Merchant Analytics

Depending on the merchant plan and platform availability, WiOffers may provide performance information to help merchants understand customer engagement.

Available indicators may include:

• Offer views.
• Profile visits.
• Link or action clicks.
• Saved or shared offers.
• Engagement by category or location.
• Campaign performance comparisons.
• Offer expiry and activity status.

Analytics may be estimated, aggregated, delayed, or affected by privacy controls, device settings, technical limitations, and user behavior. They should therefore be used as business indicators rather than guaranteed transaction records.

Improving Offer Performance

• Use a clear customer benefit in the offer title.
• Publish accurate and visually strong images.
• Keep conditions simple and transparent.
• Use realistic validity periods.
• Update offers when availability changes.
• Test different categories and promotional periods.
• Participate in relevant seasonal campaigns.
• Review performance indicators regularly.
• Ensure staff can correctly process the published offer.
• Maintain a complete and trusted business profile.

Merchant Responsibilities

Merchants remain responsible for the legality, accuracy, availability, fulfillment, pricing, quality, customer service, and commercial execution of their offers.

Merchants must:

• Comply with applicable laws, licenses, and regulations.
• Publish only accurate and authorized information.
• Honor valid offers according to the published terms.
• Avoid deceptive pricing or false discount claims.
• Protect customer information and account credentials.
• Respect intellectual property rights.
• Respond reasonably to customer complaints and disputes.
• Maintain accurate account and verification information.

Restricted Content and Activities

WiOffers may restrict certain products, services, claims, industries, or promotional practices based on law, safety, platform policy, payment-provider requirements, and regional regulations.

Merchants should not publish prohibited, illegal, counterfeit, unsafe, deceptive, exploitative, or unauthorized products and services. Additional restrictions may apply to regulated categories.

Account Security

• Use a strong and unique password.
• Limit account access to authorized team members.
• Review account activity regularly.
• Remove access when a staff member leaves the business.
• Do not share verification codes or credentials.
• Notify WiOffers promptly of suspected unauthorized access.

Fees and Commercial Packages

Some merchant services may be free, while subscriptions, featured placements, advertising services, campaign participation, or advanced features may require payment.

Applicable fees, billing periods, taxes, renewal terms, included features, and cancellation conditions should be reviewed before purchasing any package. Commercial terms may differ by market and may be updated from time to time.

Support and Assistance

Merchants can use the available support channels for assistance with account setup, verification, offer publication, billing, technical issues, policy questions, and promotional opportunities.

To receive faster support, merchants should provide the registered business name, account email, relevant offer or transaction reference, and a clear description of the issue.

Important Notice

This guide provides general operational information and does not replace the official Merchant Agreement, platform terms, privacy policy, pricing terms, or market-specific legal requirements.

Merchants should review all applicable documents before using paid services or publishing commercial offers. Where a conflict exists, the signed agreement and official legal policies will take priority.